Our SafeStay Policy

Secret Escapes helps you travel with confidence

We are delighted to be welcoming you back with inspiring travel deals. However, as we all remain concerned about COVID-19, the following 'SafeStay' policies have been put in place to offer you reassurance about travel after lockdown

How we’re taking care of every trip:

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Local guidelines

As part of our 'SafeStay' policy, we are working with our hotels to ensure that they comply with the public health regulations as laid down by their local authorities This could mean that some things need to be different for a while, but it is essential that your safety and wellbeing remains the top priority

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100% Refundable

In response to ongoing travel uncertainty, we have introduced a new range of fully refundable deals. If you have booked a 'Refundable' hotel stay, you will be able to cancel up to 8 days before departure, for any reason. Deals marked 'Refundable Holidays' are also 100% refundable; however, please check your package details for further information on the terms of cancellation. This means you can book ahead with confidence and stay flexible if plans change

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Our incredible prices

We have built our reputation on offering our members great deals and our prices remain incredible value, even on our new fully refundable rates.

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We have always picked our hotel partners carefully and we continue to hand-pick hotels to keep our standards up to our members expectations

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Wherever social distancing and COVID19 plans affect our deals, we are transparent about it in our offer summaries. However, as hotels evolve their policies over time, we encourage you to contact your hotel, so you know exactly what to expect during your stay

View our selection of refundable deals now

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Frequently asked questions

Read our FAQs for more information on what we’re doing with our hotel partners to help you travel safely

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